How to Raise a Complaint

Last updated: October 2026

We want every homeowner who reaches Celltraffic Tree Service to be treated fairly and honestly. If something went wrong, tell us. This page shows how to file a complaint and what comes next. It is a general template and is not legal advice.

What You Can Tell Us About

You may write to us about:

• Your experience when you phoned or contacted Celltraffic Tree Service
• The way your personal information was handled
• Anything on this site that seems unclear or wrong
• The conduct of a provider we connected you with

If the Problem Is With a Provider

Providers in our network are independent businesses. They answer for their own quotes, prices, work and customer service. If you have trouble with tree work on your property, the usual first step is to raise it with the provider directly and keep a written record.

Please still let us know. Feedback about providers helps keep our network honest, and providers who often fall short may be removed. Note that Celltraffic Tree Service cannot settle contract disputes, refund money for a provider's work or make decisions for a provider.

Sending Your Complaint

Email contact@celltraffic.garden and include:

• Your name and how to reach you
• The date you contacted us or the provider
• The number you phoned or the form you used, if you remember
• The provider's name, if you know it
• A clear account of what happened and what outcome you want

After You Write

We confirm receipt by email, usually within a few business days. Then we look into what happened. That may include contacting the provider. Afterward we reply with what we found and any steps we are taking.

Still Not Happy?

If our answer does not satisfy you, reply and ask us to take another look. You can also contact your state's consumer protection office or attorney general, or your local Better Business Bureau. For problems with licensed contractors, your state or local licensing office may be able to help too.

Contact

Email: contact@celltraffic.garden